What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I had an issue and they were able to get me in quickly and fix the issue.

K L Perry, on Google

Kory, on Google

Joel McKenzie, on Google

It was good, it was all very well organized and also the staff was very helpful with answering questions and very friendly

conrad carbary, on Google

I couldn't be happier with my appointment. I can hear so much better now and it took no time at all. I highly recommend NewSound. They were amazing.

Dave Schrum, on Google

Connie Braziel, on Google

Shannon Tucker, on Google

Very detailed and interesting and the Leann did a wonderful job at explaining my personal results to me.

Lindsey Grandstaff, on Google

Janice Ballard, on Google

Didn’t have to wait too long and was treated very professionally.

Kelly Witteman, on Google

LeeAnn was incredible - highly competent and warm. Perfect mixture of expertise and compassion.

Cathy Moore, on Google

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