What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

Lee Ann George and her staff are very friendly, helpful, professional and well versed in product knowledge. And probably most important, they are genuine in their desire to make sure you are fully satisfied with your new hearing aids. Good customer service.... how refreshing!! RMc

Ron McManus, on Google

I am very happy with my New Sound hearing aids. They have changed my world. In addition, Lee Ann George takes very good care of all her clients. She is enthusiastic, pleasant, and especially efficient and savvy. Any time I have had a problem or question, she sees me the...

Sheila Wright, on Google

I'm in town on a cycling trip and I had issues with one of my hearing aids. I came in, on my bicycle, unannounced, and they took care of me immediately. Problem solved. I really can't say thanks enough. Everyone was super friendly and accommodating. Thanks, NewSound for saving my...

Tom Miller, on Google

Great place to hear better

Jonas Perkins, on Google

While traveling, I needed a dome for my hearing aid. What wonderful setrvice, knowledgeable staff, and kindness did I experience. Thank you so much from this Yankee Buckeye.

Joanne Mansfield, on Google

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