What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Lee Ann and Mary Lou offer excellent technical support in a pleasant environment. My hearing aids are compatible with my iPhone and Lee Ann has made sure that I am aware of the Thrive functions and how to use the app. I feel very fortunate that I selected New Sound...

Pricilla Murphy, on Google

They were able to get me in a pair of hearing aids at a reasonable price. Very nice to deal with

Sharon Adkins, on Google

I took my husband to the NewSound Hearing Aid Center in Fredericksburg Texas, Dr. LeAnn was very very accommodating. She helped us with hearing aids selection which helped my husband better than the ones he has and she’s also helping us to try to get help to get the hearing...

Mary Schumann, on Google

I had a very good experience getting my ears cleaned out from all the wax plus getting the little connections at the end of the wires replaced. Thanks to Mary Lou for her careful attention to her job.

Florence Smith, on Google

I went in to get batteries for my brother, but after answering my questions, they offered to do a hearing test for me for no charge. They were very pleasant and professional. After a short wait they called me back and did the test. It was wonderful to have that...

cooksterskye, on Google

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